Shipping & Delivery Policy

1. UK Delivery Rates & Transit Timetable

2. Order Processing, Cut-Off Times & Handling

• Daily Order Cut-Off Time: 2:00 PM (GMT/BST) on standard business days (Monday to Friday). Orders placed prior to 2:00 PM are queued for same-day warehouse processing and verification.
  
  
• Warehouse Processing Time: Standard order handling, quality check, and packaging require 1 to 2 business days prior to physical courier collection. During major storewide sales or peak seasonal events, handling may take up to 48 hours.
  
  
• Weekend & Bank Holiday Orders: Our warehouse operates Monday through Friday. Orders placed after 2:00 PM on Friday, or at any time on Saturday, Sunday, or UK public holidays, will be processed on the next available working day.
  
  

3. UK Statutory Consumer Protection & Carrier Liability

• Risk of Loss & Transit Responsibility: In accordance with Section 29 of the UK Consumer Rights Act 2015, Armora Beast retains full legal responsibility for your goods until they are physically delivered into your possession, delivered to a trusted neighbour you nominated, or left in a designated safe place you explicitly authorized.
  
  
• Lost or Damaged Package Guarantee: If your tracked parcel is confirmed as lost by the carrier, or arrives damaged in transit, we take immediate responsibility. Upon verification, we will dispatch a free replacement order or issue a 100% full refund to your original payment method without delay.
  
  
• Statutory 30-Day Delivery Guarantee: Under Section 28 of the Consumer Rights Act 2015, all orders must be delivered within 30 calendar days of contract confirmation unless an alternative timeframe was agreed. If we fail to deliver within 30 days, you have an absolute legal right to cancel your order for a full refund.
  
  

4. Tracking Notifications & Trusted Courier Network

5. International Shipping & Destination Customs Fees

• Customs Duties & Local Taxes: International orders shipped outside the United Kingdom are delivered on a Delivered Duty Unpaid (DDU) basis. The recipient is legally responsible for paying any import customs duties, local VAT, sales taxes, or carrier clearance handling fees levied by the destination country's customs authorities.
  
  
• No Duty Reimbursement: Customs fees are not collected, calculated, or paid by Armora Beast. We strongly advise international buyers to check with their local customs office prior to ordering.
  
  

6. Address Accuracy, Refused Deliveries & Non-Collection

• Incorrect Address Policy: If a package is returned to our warehouse due to an incomplete or incorrect address entered by the customer, actual courier return and redelivery fees will apply before the parcel is re-dispatched.
  
  
• Refused or Unclaimed Parcels: Refusing a delivery at your doorstep, or failing to collect an international package from a customs depot to avoid paying import duties, does not constitute a valid statutory cancellation notice. Any courier return charges incurred by us will be deducted from any final product refund.
  
  

7. Customer Care Shipping Support

• Brand: Armora Beast
  
  
• Trading Entity: NexBuy Ltd (Company No. 15893123)
  
  
• Email: care@armorabeast.com
  
  
• Phone: +44 7848 489126
  
  
• Address: 62 Windermere Crescent, Luton, LU3 2PR, United Kingdom