Contact Us

Contact Us – Customer Support & Store Enquiries

At Armora Beast (a trading name of NexBuy Ltd), we believe that premium athletic gear must be supported by transparent, responsive, and reliable customer service. Whether you are training for your first BJJ competition, equipping an MMA gym, or ordering high-tensile lifting gear for personal training, our UK-based team is available to assist you with order tracking, sizing guidance, product specifications, returns, and general support.

1. Primary Support Channels

We offer multiple direct communication channels to ensure your questions are answered quickly and accurately by a knowledgeable UK team member:

  • Customer Care Email: care@armorabeast.com

    For all general order inquiries, shipping updates, return authorisations, and product questions. Our team monitors this inbox continuously during operational hours.

  • Telephone Support: +44 7848 489126

    Speak directly with our UK customer support team for urgent order modifications, sizing advice, or immediate assistance prior to dispatch.

  • Registered Office & Physical Address:

    62 Windermere Crescent, Luton, LU3 2PR, United Kingdom

    (Note: Visits to our Luton office are by formal appointment only. For product returns, please refer to our Returns & Refund Policy for formal Return Authorisation instructions).

  • Customer Service Operating Hours:

    Monday to Friday, 9:00 AM – 5:00 PM (UK Time / GMT/BST), excluding standard UK Bank Holidays.

2. Departmental Support Matrix & Expected SLAs

To ensure your inquiry is routed to the correct specialist without unnecessary delays, we operate dedicated service level agreements (SLAs) across our store operations:

Department / Enquiry Type Scope & Routing Target Response SLA
General Enquiries & Sizing Product specifications, sizing advice, stock availability, and shipping rates. Within 1 hour (during business hours) / Max 1 business day
Order Tracking & Delivery Dispatched order status, courier delays, and missing parcel resolution. Within 1 to 2 business hours
Returns & Warranty Claims Return Authorisation (RA) requests, exchanges, and defect assessments. Confirmed within 1 to 2 business days
Wholesale & Club Gear Bulk orders for gyms, BJJ/MMA clubs, university societies, or custom gear. Subject line: Wholesale Inquiry via care@armorabeast.com

3. What to Include in Your Enquiry

To help our support team resolve your request as fast as possible on the first reply, please include the following details in your email or contact form submission:

  • Order Identification: Your full order number (e.g., #AB-10293) as shown on your order confirmation email.

  • Customer Details: The full name and billing email address used when placing the order.

  • Description & Media: A clear summary of your question, or if reporting a faulty/incorrect item, high-resolution photographs or a short video clearly showing the item, original tags, and the shipping label.

4. Online Contact Form

You may also use the secure online form below to reach our team directly from the website. Submissions via this form are routed immediately to our customer care desk.

5. Legal Corporate Identity

Armora Beast is a registered commercial brand and trading style of NexBuy Ltd, a private limited company incorporated in England and Wales under Company Registration Number 15893123.

  • Registered Office: 62 Windermere Crescent, Luton, LU3 2PR, United Kingdom