Returns, Exchanges & Refund Policy

1. Statutory Consumer Rights Notice

2. UK Statutory 14-Day Right to Cancel (Distance Selling Regulations)

• Cancellation Notification Window: You must notify us of your decision to cancel within 14 calendar days starting the day after you (or a designated third party) physically receive your goods.
  
  
• 14-Day Return Window: Once you have notified us, you have a further 14 calendar days to ship the items back to our Luton returns warehouse.
  
  
• Standard Delivery Charge Refund: If you cancel and return your complete order within the statutory 14-day distance selling window, we will refund the full item purchase price plus our standard basic delivery charge (£8.99 or Free). Express or upgraded shipping costs above standard delivery are non-refundable.
  
  
• Inspection Rights & Diminished Value: You are permitted to handle and inspect items in the same way you reasonably would in a retail shop to establish fit, size, and characteristics. Under Regulation 34, we reserve the right to reduce your refund amount to reflect any diminished value caused by excessive handling, wearing, washing, or damaging the items.
  
  

3. Our 30-Day Voluntary Change-of-Mind Policy (Days 15–30)

• Resalable Condition Requirement: Items must be returned completely unworn, unwashed, and in pristine resalable condition without sweat marks, training odors, chalk, or pet hair.
  
  
• Original Packaging & Tags: All original brand tags, labels, accessories, and protective branded packaging must remain intact and attached.
  
  
• Postage & Delivery Fees: For voluntary change-of-mind returns processed between days 15 and 30, original outbound delivery charges are non-refundable, and the customer is responsible for return postage.
  
  

4. Statutory Rights for Faulty, Damaged, or Incorrect Items

• Short-Term Right to Reject (Up to 30 Days): If your gear is damaged, faulty, or not as described, you have a statutory right to reject the item within 30 calendar days of delivery for a 100% full refund (including original standard postage) or a free replacement.
  
  
• Repair or Replacement Rights (Up to 6 Months): If a manufacturing defect develops after 30 days, we are entitled to repair or replace the product first. If a repair or replacement is impossible or unsuccessful, you are entitled to a full or partial refund.
  
  
• Return Postage Coverage for Faults: If an item is verified as faulty, damaged, or dispatched in error, Armora Beast covers 100% of reasonable return postage costs by supplying a prepaid UK return shipping label or reimbursing standard return postage.
  
  

5. Hygiene Protection & Non-Returnable Items

• Sealed Hygiene Goods: Protective gear, mouthguards, groin guards, compression wear, or rash guards supplied in sealed packaging or with hygiene liners cannot be returned if the seal or liner has been broken or removed after delivery.
  
  
• Customized Items: Personalized, custom-embroidered, or made-to-order teamwear cannot be returned unless faulty.
  
  
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
  
  

6. Step-by-Step Return & Exchange Workflow

1. Step 1: Request RA Number
   
   
   Email care@armorabeast.com with your Order Number, the item(s) you wish to return, and whether you require a refund or size exchange. For faulty items, attach high-resolution photos.
   
   
2. Step 2: Receive Return Instructions
   
   
   Our customer care team will reply within 1–2 business days with your formal Return Authorisation (RA) number and return instructions.
   
   
3. Step 3: Pack & Identify
   
   
   Pack the items securely in their original packaging with tags attached. Clearly write your RA Number and Order Number on a note inside the package.
   
   
4. Step 4: Ship & Track
   
   
   Ship your parcel via a tracked postal service to:
   
   
   Armora Beast Returns, 62 Windermere Crescent, Luton, LU3 2PR, United Kingdom
   
   
   Retain your proof of postage receipt until your refund is processed.
   
   

7. Refund Inspection & Processing Timelines

• Warehouse Inspection: Parcels are inspected within 5 to 7 business days of arrival at our Luton facility to verify item condition and policy compliance.
  
  
• Statutory Payout Deadline: Approved refunds are issued without undue delay and no later than 14 calendar days after the day we receive the returned goods back (or receive verified proof of return dispatch).
  
  
• Bank Clearance Time: Refunds are credited to your original payment method. Depending on your card provider, cleared funds may take an additional 3 to 5 business days to appear in your account.
  
  

8. Customer Support Contact

• Brand: Armora Beast
  
  
• Legal Entity: NexBuy Ltd (Company No. 15893123)
  
  
• Email: care@armorabeast.com
  
  
• Phone: +44 7848 489126
  
  
• Address: 62 Windermere Crescent, Luton, LU3 2PR, United Kingdom