Refund policy

Returns and Refund Policy

Last updated: 16 July 2026

At Armora Beast, we want you to be satisfied with your purchase. This Returns and Refund Policy explains when an item may be returned, how to request a return, who is responsible for return shipping costs, and when an approved refund will be issued.

This policy applies to purchases made through www.armorabeast.com.

Nothing in this policy affects your statutory consumer rights.

1. Our 30-Day Return Policy

You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, the item must:

  • Items must be unworn, unwashed, and in their original, resalable condition. For hygiene reasons, compression wear and rash guards cannot be returned if they have been worn or used.

  • Include all original labels, tags, accessories, and packaging

  • Show no signs of wear, misuse, damage, alteration, washing, or odour

  • Be accompanied by valid proof of purchase

  • Items returned without prior approval may not be accepted.
  • To start a return, contact us at care@armorabeast.com before sending the item back.
  • 2. UK Right to Cancel an Online Order
  • Customers in the United Kingdom may have a legal right to cancel an eligible online order without giving a reason.
  • You must notify us that you wish to cancel within 14 calendar days of receiving your order. After notifying us, you must return the eligible goods within the following 14 calendar days.
  • You may inspect an item in the same way you reasonably would in a physical shop. We may reduce the refund if the item has been handled beyond what is necessary to inspect its nature, characteristics, and fit, resulting in diminished value.
  • Certain products are excluded from the right to cancel, as explained in the Non-Returnable Items section below.
  • 3. Change-of-Mind Returns
  • For an eligible change-of-mind return:

  • The customer is responsible for the return shipping cost

  • The customer is responsible for ensuring the parcel reaches us safely

  • We recommend using a tracked and insured delivery service

  • We are not responsible for return parcels that are lost or damaged in transit

  • Any international customs charges, import duties, or return handling fees are the customer’s responsibility

  • For an eligible UK statutory cancellation made within the applicable cancellation period, we will refund the standard delivery charge originally paid.
  • If you selected an enhanced, express, or premium delivery service, any amount above the cost of our standard delivery option will not be refunded.
  • For returns made under our additional 30-day commercial return policy after the statutory cancellation period has expired, the original shipping charge is non-refundable unless the item was faulty, damaged, or incorrect.
  • 4. Faulty, Damaged, or Incorrect Items
  • Please inspect your order as soon as it arrives.
  • Contact us promptly if:

  • The item arrived damaged

  • The item is faulty

  • You received the wrong product

  • You received the wrong size or colour compared with your order

  • An item is missing from your order

  • Email care@armorabeast.com with:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the item, packaging, and shipping label where relevant

  • If we confirm that the item is faulty, damaged, or incorrect, we will offer an appropriate remedy, which may include:

  • A replacement

  • An exchange

  • A repair, where appropriate

  • A full or partial refund

  • Where the return is required because of our error or a confirmed product fault, Armora Beast will cover the reasonable return shipping cost or provide return instructions.
  • Your statutory rights relating to faulty goods are not limited by this policy.
  • 5. Exchanges
  • Eligible items may be exchanged within 30 calendar days of delivery, subject to stock availability.
  • For a change-of-mind exchange:

  • The customer is responsible for returning the original item

  • The item must meet all return-condition requirements

  • Additional delivery charges may apply when sending the replacement

  • Any price difference between the original and replacement item must be paid before dispatch

  • If the requested replacement is unavailable, we may offer an alternative product or issue an eligible refund.
  • If an exchange is required because we sent the wrong item or the product is confirmed as faulty, we will cover the reasonable return and replacement delivery costs.
  • 6. International Returns
  • International customers may request a return within 30 calendar days of receiving an eligible order.
  • For international change-of-mind returns:

  • The customer is responsible for return shipping

  • The customer is responsible for any customs charges, import duties, taxes, brokerage fees, or handling fees

  • Original international delivery charges are non-refundable unless required by applicable law or the return results from our error

  • The parcel must be marked appropriately as returned goods where permitted

  • We recommend using a tracked and insured return service

  • International orders are not restricted to exchange only. Eligible refunds will be processed according to this policy and any applicable consumer law in the customer’s country.
  • Customs duties and import taxes paid directly to a customs authority or third party may not be refundable by Armora Beast. Customers may need to contact the relevant authority directly.
  • 7. Non-Returnable Items
  • The following items cannot normally be returned for change of mind:

  • Personalised, customised, embroidered, printed, or made-to-order products

  • Custom teamwear or products made to customer specifications

  • Gift cards

  • Items marked as final sale where permitted by applicable law

  • Items that have been worn, washed, altered, damaged, or used

  • Items without their original tags or packaging

  • Sealed hygiene-sensitive products where the hygiene seal has been removed or broken

  • Products damaged through misuse, neglect, improper care, or failure to follow product instructions

  • A non-returnable classification does not remove your rights where an item is faulty, not as described, or otherwise fails to meet applicable consumer-law requirements.
  • Sale items are covered by the same statutory rights as full-price items.
  • 8. How to Request a Return
  • To request a return:

  1. Email care@armorabeast.com within the applicable return period.

  2. Include your order number, full name, item details, and reason for return.

  3. Include photographs where the item is damaged, faulty, or incorrect.

  4. Wait for our return approval and instructions.

  5. Package the item securely with all tags, accessories, and original packaging.

  6. Send the parcel using a tracked delivery method.

  7. Retain your proof of postage until the return and refund are completed.

  • We normally review return requests within 2 to 3 business days.
  • Return approval does not automatically guarantee a refund. Returned items will be inspected after they are received.
  • 9. Return Address
  • Approved returns should be sent to:
  • Armora Beast
    62 Windermere Crescent
    Luton
    LU3 2PR
    United Kingdom
  • Do not send an item to this address until you have contacted us and received return approval and instructions.
  • Unauthorised returns, cash-on-delivery parcels, or parcels that require us to pay unexpected customs or handling charges may be refused.
  • 10. Refund Inspection and Approval
  • Once your return is received, we will inspect it and notify you whether the refund has been approved.
  • Where a returned item does not meet the eligibility conditions, we may:

  • Refuse the return

  • Reduce the refund to reflect diminished value

  • Return the item to the customer at the customer’s expense

  • Any deduction will be assessed reasonably and in accordance with applicable consumer law.
  • 11. Refund Method and Timing
  • Approved refunds will be issued to the original payment method used for the purchase unless another method is required by law or agreed with you.
  • Where applicable, we will issue the refund without undue delay and no later than 14 calendar days after receiving the returned goods or receiving satisfactory evidence that the goods have been sent back, as permitted by applicable law.
  • After we issue the refund, your bank, card provider, or payment service may require an additional 5 to 10 business days to display the funds in your account.
  • Payment-provider processing times are outside our control.
  • 12. Order Cancellations Before Dispatch
  • Contact us as soon as possible if you wish to cancel or change an order before dispatch.
  • We will try to accommodate the request, but we cannot guarantee that an order can be changed or cancelled once processing has started.
  • If the order has already been dispatched, it must be returned under the applicable return procedure.
  • Personalised, customised, or made-to-order products may not be cancelled once production has started, except where required by law.
  • 13. Incorrect or Incomplete Delivery Address
  • Customers are responsible for providing a complete and accurate delivery address.
  • If an order cannot be delivered because the customer provided an incorrect or incomplete address:

  • Additional shipping charges may apply for redelivery

  • The original shipping charge may not be refundable

  • Any carrier return fees may be deducted where legally permitted

  • A refund for the product value may be issued after the parcel is returned to us and inspected

  • This section does not apply where the delivery failure resulted from an error made by Armora Beast or its delivery provider.
  • 14. Refused and Unclaimed Deliveries
  • If a customer refuses delivery or does not collect an order:

  • The parcel may be returned to us by the carrier

  • Return shipping or carrier fees may be deducted where legally permitted

  • Any eligible refund will be processed only after the parcel has been received and inspected

  • Original shipping charges may be non-refundable unless required by law

  • International customers are responsible for accepting delivery and paying applicable import charges. Refusing a parcel because of customs duties does not automatically qualify the order for a full refund.
  • 15. Contact Us
  • For returns, refunds, exchanges, or order-related questions, contact:
  • Email: care@armorabeast.com
    Phone: +44 7848 489126
    Return address: 62 Windermere Crescent, Luton, LU3 2PR, United Kingdom
  • Armora Beast is a trading name of NexBuy Ltd, registered in England and Wales under Company Number 15893123.