Contact information

We are always ready to assist you. Whether you are purchasing a product for the first time, tracking an existing order, or arranging a return, our support team ensures the process is smooth, simple, and efficient.

How to Reach Us

Customer Support Email: care@armorabeast.com
Telephone Number: +44 7848 489126
Physical Address: 62 Windermere Crescent Luton LU3 2PR United Kingdom
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Expected response time: We aim to respond within one hour during support hours, although some enquiries may take up to one business day.

Help With Orders & Shipping

Once your order is dispatched, you will receive a tracking number via email or the contact details you provided.

If your package goes missing, or tracking shows it as delivered but you have not received it, contact us immediately so we can investigate.

For international orders, our team can assist with customs inquiries or any other shipping-related concerns.

Returns, Exchanges & Warranty

If you need to return or exchange an item, please contact us first. We will guide you through the Return Authorisation (RA) process.

For warranty issues, product damage, or other concerns, send us a photo and relevant details. We will assess the situation and provide a suitable resolution.

We aim to process all returns or exchanges within 8–10 business days of receiving your items.

Shortages & Incorrect Items

If an item is missing from your order or you received the wrong product, please:

  1. Contact us within 5 days of receiving your order.

  2. Provide your order number and any supporting photos or screenshots.

  3. We will investigate and advise on the next steps, whether that is sending a replacement or issuing a credit.

Feedback & General Questions

We value your feedback. Whether it concerns our products, your experience on the site, or suggestions for improvement, we want to hear from you. Contact us via email or phone, and we will do our best to resolve any issues.

Armora Beast is a trading name of NexBuy Ltd, registered in England and Wales under Company Number 15893123.