Contact information

Contact Information Policy & Corporate Disclosure

At Armora Beast (a trading name of NexBuy Ltd), we are committed to complete transparency, legal compliance, and customer accessibility. This Contact Information Policy is published in full compliance with the UK Electronic Commerce (EC Directive) Regulations 2002, the UK Consumer Rights Act 2015, and Google Merchant Center (GMC) UK trust requirements.

1. Mandatory Business Identity & Registration Details

In accordance with UK law and international e-commerce verification standards, our legal and operational corporate entity details are published below as a single source of truth:

  • Brand & Trading Name: Armora Beast (www.armorabeast.com)

  • Legal Corporate Entity: NexBuy Ltd

  • Company Registration Number: 15893123 (Registered in England and Wales)

  • Registered Office Address: 62 Windermere Crescent, Luton, LU3 2PR, United Kingdom

  • Primary Support Email: care@armorabeast.com

  • Telephone Support Number: +44 7848 489126

  • Customer Service Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time / GMT/BST)

2. Operational Communication & Response Standards

Our support desk is structured to provide timely, courteous, and effective solutions. We adhere to strict internal response time targets:

Communication Type Operational SLA / Target Description & Scope
First Response Target Within 1 hour (Max 1 business day) Standard email responses during operational hours; peak periods and bank holidays capped at 1 business day.
Ongoing Investigations Updates every 48 hours Parcel tracking, customs clearance verification, or courier investigations for missing parcels.
Data Privacy Requests Acknowledged in 2 business days UK GDPR requests (e.g., Subject Access Requests or Data Deletion) fulfilled within 30 calendar days.

3. Formal Complaints & Dispute Resolution

We take customer satisfaction seriously. If you are dissatisfied with an order, a product remedy, or your experience with our support team, you have the right to escalate your complaint:

  1. Step 1: Managerial Review

    Email care@armorabeast.com with the subject line:

    Formal Complaint - Order #[Your Order Number]

    Your complaint will be reviewed by a senior customer service manager.

  2. Step 2: Investigation & Remedy

    We will acknowledge your formal complaint within 24 hours and provide a full written response and proposed resolution within 3 to 5 business days.

  3. Step 3: Statutory Rights & Trading Standards

    Nothing in our store policies restricts your right to seek legal remedies under the UK Consumer Rights Act 2015 or to report unresolved consumer disputes to UK Trading Standards via the Citizens Advice Consumer Service.

4. Preservation of Statutory Consumer Rights

This Contact Information Policy supplements our standard store policies. Absolutely nothing contained within this document or on www.armorabeast.com limits, excludes, or reduces your statutory legal rights under United Kingdom consumer protection law.